"We need to find a common language." This is often said when two or more organisations or disciplines are working together. At first sight it appears everyone is working to a common goal: improving outcomes, reduced costs, better experience. Not much to argue with there.
Then the misunderstandings and tensions begin to build up. To try to resolve them, you go back to first principles: "It’s all about the patient!"
But by this stage, even the most basic assumptions about the partnership start to seem questionable. What, exactly, is all about the patient? What about the patient is it all about? What is a patient anyway?
Here at Kaleidoscope, we think a lot about trust. And while we don’t sit around campfires carrying out trust falls (not yet, anyway), it does shape how we work both internally and externally and impacts how we foster collaboration.
Over the coming weeks, I’ll be blogging about this somewhat broad and seemingly insurmountable topic, ranging from the definition of trust and the importance of it to how it is built. I'll also be talking about why it isn’t reaching its full potential.