When faced with problems of bad press and the need to build (and staff) an additional hospital for your largely aging population, what’s the solution? And by the way, you don’t have any money. Sound familiar?
In 2006, the region of Canterbury in New Zealand was faced with this question. Their solution was integrated services, in which patient’s time was put first. To skip to the end, Canterbury developed and implemented a strategy which over the first four years, saved over 1.5million days of patient time, and within seven years had the proportion of people aged 65+ attending the emergency department dropping by over 4%.