Mary is in her late sixties and lives alone. She has diabetes, angina and hypertension. Her hearing is deteriorating and her mobility is becoming difficult. Everyday normal things are a struggle for Mary.
One day, Mary gets a knock on the door. She opens the door and finds a young man called Steven on her doorstep. He’s from her local GP practice and knows her doctor. He wonders if Mary is free to have a general chit-chat about how she’s getting on. Mary smiles and invites him into her home. They make their way to her kitchen and she puts on the kettle.